Full Time
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA operates five homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. Specifically, CAMBA’s Atlantic House Men’s Shelter located in the Brownsville section of Brooklyn serves 200 single men at any given time. The majority of these clients are dually diagnosed with mental illness and substance abuse. CAMBA’s Rising Up Men’s Shelter is a 141 bed men’s employment shelter located in the Williamsburg section of Brooklyn. This shelter will provide an array of services with a strong focus on connections for residents to achieve stable employment to lead to permanent housing.
Position: Assistant Program Director
Reports To: Vice-President
Location: 39 Ainslie Street, Brooklyn, NY, 11211
What The Assistant Program Director Does:
- Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
- Observe direct reporting staff engaging with clients and/or supervisory staff.
- Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
- Assist the Vice-President in providing oversight for all aspects of the program in his/her absence.
- Prepare reports and statistical information for both CAMBA management and funder use.
- Assist in the analysis of program and demographic client data to make programmatic improvements.
- Organize onsite and offsite training opportunities for professional development of staff.
- Confer with the Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
- Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
- Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan.
- Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations .
- Plan, coordinate and facilitate social/peer support and ADL events.
- Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
- Provide assistance and follow-up in regards to critical incidents with clients.
- Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.
- Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
- Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
- Review and sign time sheets.
- Prepare performance appraisals for direct reporting staff.
- Attend staff/funder/outside agency meetings as requested.
- Immediately report to the appropriate Vice-President any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s degree (B.A.) and two years of applicable experience and/or equivalent experience.
OTHER REQUIREMENTS:
- Ability to be on call 24 hours a day, 7 days a week.
Compensation: $60,000-$70,000 annually
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.