Operations Supervisor, Scattered Site Housing Program

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Scattered Site Housing Program (SSHP) provides 270 scattered site-housing units to HIV/AIDS Services Administration (HASA) clients.  All the units are leased in the agency’s name.  Sixty Seventy units are dedicated for families and 203 units are for single individuals.  The program has two components to assist clients succeed in housing, socials services and operations.  Case management staff focusses on removing barriers to maintain medical care and achieve viral suppression by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy.   In addition, clients receive partial financial assistance with their utility bills.  Clients with income other than Public Assistance must pay thirty percent of their household’s income to the program as rent.

Position: Operations Supervisor 

Reports To: Program Manager of Operations

Location: 164-21 Hillside Avenue, Jamaica, NY 11432

What the Operations Supervisor Does:

  • Ensure the smooth day-to-day running, coordination and supervision of all operational/maintenance department/ residence management/ program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols
  • Ensures the Operations Department staff (residence managers, drivers and maintenance staff) meet all program goals, program targets and performance outcomes in accordance with all CAMBA and program policies.
  • Ensure that no apartment is vacant for longer than 30 days.
  • Ensure that all apartment housing inspections are completed within the program’s and/or funder’s guidelines.
  • Ensure that all program leases are current and rental payments are up to date.
  • Prepares audit CAP to ensure deficiencies identified during funder inspections are addressed accurately and in a timely manner.
  • Maintains accurate housing related files and all program vehicle files.
  • Collect and track client rent payments.
  • Maintain good working relationships with landlords and building superintendents.
  • Conduct interviews for potential new hires.
  • Train staff in program responsibilities, processes and procedures and ensure that all staff meets contract requirements in their daily work.

Minimum Education/Experience Required:

  • Bachelor’s degree (B.A.) and two years of applicable experience and/or equivalent experience.

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.


CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.