Bilingual Case Manager II, Case Management and Health Education Services

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Office of Mental Health (OHM) CAMBA’s Case Management and Health Education Services Program (CHES) provides community based HIV/AIDS case management and health education services that focus on People Living with HIV/AIDS (PLWHA), that have either fallen out of or are sporadically engaged in HIV care and treatment. This dynamic model of case management and health education services will actively address the multiple needs of PLWHA and remove the barriers that prevent retention in care and treatment. The program will service people living with HIV/AIDS in Brooklyn that are not Medicaid eligible. These will include both unauthorized immigrants and people whose income makes them ineligible for Medicaid, but who cannot afford private insurance. This case management model serves as a bridge to help consumers learn to navigate the health care and support system and gain the knowledge and skills necessary to effectively self-manage their care. It also helps support consumer entry into the full continuum of care that is available. Case management efforts must focus on improving health outcomes, ultimately leading to viral suppression.
Position: Case Manager II
Reports To: Supervisor II
Location: 19 Winthrop Street, Brooklyn, NY 11225
What The Case Manager Does:
  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Conduct Health and Treatment Education, and Health Education/Risk Reduction education individually and in groups.
  • Review all documentation establishing clients’ eligibility for program and make file copies.
  • Prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Create and maintain client files.
  • Conduct initial intake or assessment of clients and clients’ families and/or periodic reassessments.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization (i.e. – linguistic services).
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Recommend and implement strategies to persuade clients to participate more fully in this process.
  • Monitor clients’ progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • Escort clients to appointments (educational, medical, social service, etc.)
  • Assist clients in completing applications for benefits and entitlements, and may process applications on clients’ behalf.
  • Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
  • May evaluate actual living conditions of clients through home visit.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
  • Bachelor’s Degree (B.A. or B.S.) and 2 years of applicable experience and/or equivalent experience
OTHER REQUIREMENTS:
  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
  • Effective communication skills and culturally and linguistically competent.
  • Must be Fluent in Spanish
Compensation: $45,000 annually Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.