Care Navigator, Health Link Program

Full Time

Full time; hybrid schedule of office and remote work

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Health Link Program is a Medicaid Health Homes comprehensive care coordination program, servicing clients throughout Brooklyn since 2012. To qualify for Health Home services, clients must be managing two chronic conditions, or be HIV positive, or have a severe mental illness. Our team of Care Coordinators partner with clients and their providers to achieve their individualized goals related to improved health and well-being. While managing physical and mental health and decreasing hospitalizations are priorities in the Health Home program, we take a holistic approach and address all social determinants of health which impact our clients’ lives. Care Coordinators formulate and implement service plans with their clients; monitor progress through regularly scheduled telephone contact and/or face-to-face home, office and hospital visits; and document via service plans, assessments and progress notes.

Position: Care Navigator

Reports to: Supervisor

Location: 2244 Church Avenue, Brooklyn, NY 11226

What the Care Navigator Does:

The Care Navigator supports a team of Care Coordinators and Supervisors in the delivery and documentation of Health Home care management services. Services are provided by phone and in-person office and field work. Activities may include:

  • Scheduling appointments for clients with providers and/or their Care Coordinator
  • Making reminder calls for appointments and required follow-up to clients
  • Escorting clients to appointments
  • Facilitating referrals to medical and behavioral health care and social services
  • Obtaining documentation from clients, hospitals and providers
  • Arranging transportation for clients
  • Assisting with Medicaid recertification
  • Providing clients with health education

Minimum Education/Experience Required:

  • High school diploma or G.E.D. and/or
  • Experience working within the Health Care field providing services such as patient outreach, recruitment and enrollment; patient education, and/or care management preferred.

Other Requirements:

  • Bilingual English/Spanish and/or English/Creole preferred.


CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.