Career Advisor/Outreach Worker, Workforce Development and Refugee Service

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers to

CAMBA’s comprehensive Workforce Development and Refugee Services programs annually provide over 3,800 low income community members with employment, education, training, benefits access, and financial counseling and English language services.  CAMBA specializes in assisting those with special barriers to employment including low skilled workers, long-term unemployed, immigrants and refugees, limited English speakers, formerly homeless, seniors, formerly incarcerated, trauma survivors and victims of human trafficking. These programs are performance-based, and success is measured by meeting enrollment, employment placement, training, retention and case management goals. CAMBA’s Matching Grant Program is an early employment program for highly motivated refugees and political asylees from over 30 countries of origin, receiving intensive case management, job placement and English language training. The Matching Grant Program provides successful participants with a cash grant for up to three months, equal to or greater than a Public Assistance cash grant, as an incentive for going to work and avoiding public assistance.  Participants receive intensive case management, job placement and English language training. The Refugee Services Programs provide job training, placement and transitional support services to refugees and asylees during their 60 months of eligibility in the United States to help with any impediments to employment and self-sufficiency.

Position: Career Advisor/Outreach Worker

Reports To: Program Manager

Location: 2244 Church Avenue, Brooklyn NY 11226

What The Career Advisor Does:

The person filling this position is expected, under general supervision to be clients’ primary motivator and coordinator of program services.Assist clients in eliminating barriers to education/employment by making referrals to appropriate services within and outside CAMBA; including the following:

  • Maintain professional relationships and confidentiality with clients.
  • Develop new materials and methods of outreach in response to changing program and client needs.
  • Design client and community activities to meet client needs and program objectives.
  • Prepare and distribute materials for outreach, mailings, and special projects.
  • Market and outreach to potential referral sources.
  • Represent CAMBA at community meetings and forums.
  • Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support services needs, family and medical history, and individual development needs.
  • Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and Funders.
  • Collect and submit all documentation regarding client and contract outcomes.
  • In collaboration with clients, prepare Individual Employment Plan for each client, identifying employment goal, interim achievement objectives, and services.
  • Understand all aspects of contract requirements and services definitions.
  • Plan and facilitate orientations and assessments.
  • Analyze results of education/career assessment instruments.
  • Review results and analyses with clients.
  • Advise clients regarding realistic career/employment goals and the education/training necessary to attain them.
  • Work with clients to develop realistic educational/employment goals leading to self-sufficiency.
  • Facilitate clients’ development of such skills as problem-solving, decision-making, etc.
  • Develop strategies with clients regarding how to break through barriers to their goals, and how to advocate for themselves.
  • Administer evaluation tests and/or assessment instruments.
  • Recommend and implement strategies to persuade clients to participate to the fullest extent in their own education/employment placement and retention process.
  • Monitor clients’ progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or office visits, through the retention period and document via progress notes.
  • Act as client liaison/client advocate, both within CAMBA and/or with outside organizations, immigration attorneys and other referral sources regarding such matters as education, healthcare, housing, legal issues, new enrollments and client assessments, etc.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Input client data and client progress/service information into automated database.

Minimum Education/Experience Required:

  • Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Other Requirements:

  • Bi-lingual English (Spanish, Mandarin, Nepali and/or Tibetan) preferred.
  • Experience working with refugees and/or asylees preferred.
  • Experience with outreach through social media and other more traditional methods.
  • Excellent communication/ problem-solving/ interpersonal skills.
  • Excellent organizational/ record-keeping skills.
  • Ability to work independently as well as part of a team.
  • Client-focused, culturally competent, high energy, empathetic, flexible and hard-working a must.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.