Case Management Supervisor, Flagstone Family Center

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 20,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families.  The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street.  There will be two main entrances: one for the east side of the street and one for the west.  Each building contains 20 apartments of varying sizes, each fully self-contained.

Position: Case Management Supervisor
Reports To: Senior Program Manager
Location: 196 Amboy Street, Brooklyn, NY 11212

ESSENTIAL DUTIES AND RESPONSIBILITIES:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running and supervision of program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:

  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Plan and organize program activities to maximize program contract’s goals and performance targets.
  • Motivate, coach and counsel direct reporting staff to excel.
  • Improve teamwork among direct reporting staff as well as among peers.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Develop program content.
  • Work with direct reporting staff to improve work performance through client feedback, training, weekly documentation of one-on-one supervision of staff.
  • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Monitor clients’ progress toward their goals and document via progress notes.
  • Review all documentation related to clients’ progress for accuracy, completeness, and clarity.
  • Have direct client service/program responsibilities in addition to the above (i.e. maintain caseload).
  • Review, correct and sign service plans and/or recertification bi-weekly.
  • Conduct chart auditing of client files.
  • Report all Priority 1 incidents upon occurrence and immediately complete and submit incident reports.
  • Review for accuracy and submit Case Management statistical spreadsheets monthly.
  • Lead and participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
  • May review and sign timesheets.
  • May prepare performance appraisals for direct reporting staff.
  • May prepare marketing materials for the program.
  • May reach out and market the program to the community in order to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
  • May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • Task may be modified, expanded and/or assigned over time.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s degree (e.g., B.A., B.S.) and two years of applicable experience and/or equivalent

OTHER REQUIREMENTS:

  • Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
  • Ability to maintain clearances throughout the duration of employment.

Compensation: $58,000 – $61,000/annually
Status: Full-time – 35 hours per week, with late nights and weekends
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.