Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA’s Buckingham Houses
Position: Case Manager I
Reports To: Program Manager
Location: 11 Port Richmond Ave, Staten Island, NY 10302
What The Case Manager Does:
- Maintain professional relationships with clients and client confidentiality.
- Practice Universal Precautions/Standard Protocol & Procedures.
- Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Review all documentation establishing clients’ eligibility for program and make file copies.
- Create and maintain client files.
- Conduct initial intake and assessment of clients and clients’ families’ needs and periodic re-assessments.
- In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals.
- Assist clients in attaining their goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA.
- Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
- Recommend and implement strategies to persuade clients to participate more fully in this process.
- Monitor clients’ progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
- Participate in case conferences.
- Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
- Provide all required information for weekly/monthly/quarterly/annual reports.
- May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
- May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
- May schedule appointments for client with referral organizations.
- May escort clients to appointments (educational, medical, social service, etc.)
- May assist clients in completing applications for benefits and entitlements, and may process applications on clients’ behalf.
- May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
- May evaluate actual living conditions of clients through home visits.
- May prepare marketing materials for the program.
- May prescreen clients over the telephone for eligibility and may schedule intake appointments.
- May input client data and client progress information into automated database.
- Tasks may be modified, expanded and/or assigned over time.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s degree (e. g., B.A., B.S.W.).
- Flexible hours may be needed occasionally to provide shift coverage until 8 pm.
Compensation: $40,000-$45,000 annually
Status: Full-Time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.