Client Advocate, Case Management and Health Education Services Program (CHES)

Part Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA’s Case Management and Health Education Services Program (CHES) provides community-based HIV/AIDS case management and health education services that focus on People Living with HIV/AIDS (PLWHA), that have either fallen out of or are sporadically engaged in HIV care and treatment. This dynamic model of case management and health education services will actively address the multiple needs of PLWHA and remove the barriers that prevent retention in care and treatment. The program will service people living with HIV/AIDS in Brooklyn that are not Medicaid eligible. These will include both unauthorized immigrants and people whose income makes them ineligible for Medicaid, but who cannot afford private insurance. This case management model serves as a bridge to help consumers learn to navigate the health care and support system and gain the knowledge and skills necessary to effectively self-manage their care. It also helps support consumer entry into the full continuum of care that is available. Case management efforts must focus on improving health outcomes, leading to viral suppression.

Position: Client Advocate 

Reports To: Program Supervisor

Location: 19 Winthrop Street, Brooklyn NY 11225

What The Client Advocate Does:

  • Prepare marketing materials for the program.
  • Conduct outreach activities to market the program to the community to recruit new clients and re-engage former clients.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral.
  • Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
  • Input client data and client progress information into automated database.
  • Escort clients to appointments (educational, medical, social service, etc.).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Create and maintain client files and make copies of all client documents.
  • Assist in planning, coordinating, and facilitating social/peer support events (i.e., World AIDS Day, AIDS Walk, PRIDE Parade, etc.), including group facilitation for clients.
  • May evaluate actual living conditions of clients through home visits.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May assist clients in completing all CAMBA intake applications and forms.
  • May, in collaboration with the counselors, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • May schedule appointments for client with referral organizations.
  • May assist clients in completing all CAMBA intake applications and forms.
  • May assist clients in completing applications for benefits and entitlements and may process applications on clients’ behalf.
  • May schedule appointments for client with referral organizations.
  • May follow-up with clients for a period after successful completion of their primary goals to assure client stability.

Minimum Education/Experience Required:

  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.

Other Requirements:

  • Bi-lingual in Spanish.

Compensation: $20.00 hourly
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Part-time (20 hours per week)
Benefits
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.