Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA’s The Landing Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services.
Position: Client Advocate II
Reports To: Senior Program Manager
Location: 9400 Ditmas Boulevard, Queens, NY 11369
What The Client Advocate Does:
- Maintain professional relationships with clients and client confidentiality.
- Practice Universal Precautions/Standard Protocol & Procedures.
- Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
- Develop curriculum to address shelter residents’ Housing, Independent Living Skills and Entitlement related needs including, permanent housing search process and options.
- Develop a series of monthly Housing readiness workshops.
- Develop and maintain a Bulletin Board that serves to provide relevant Housing related information
- Provide individualized and group counseling on housing and entitlement related topics.
- Organize and schedule presentations by local “housing experts” and/or landlords.
- Provide support, training and coordination of the peer counselors.
- Select appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
- Establishing linkages with community-based organizations, realtors, brokers and landlords.
- Conduct marketing and outreach presentations regarding the program to recruit clients and resources.
- Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
- In collaboration with the case manager(s), work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
- Monitor clients’ progress toward their goals (i.e., dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
- Provide all required information for weekly/monthly/quarterly/annual reports.
- Create and maintain client files and make copies of all client documents.
- Assist case managers to schedule appointments for client with referral organizations.
- Assist case managers to escort clients to appointments (apartment viewings, public benefits, educational, medical, social service, etc.).
- Assist clients in completing applications for benefits and entitlements, and may process applications on clients’ behalf.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D and two years of applicable experience and/or equivalent experience.
- OTHER REQUIREMENTS:
- Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
- Ability to maintain clearances throughout the duration of employment.
Compensation: $43,000-$46,000 annually
Status: Full-Time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.