Client Care Coordinator, The Landing Family Shelter

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s The Landing Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services

.Position: Client Care Coordinator

Reports To: Client Care Supervisor

Location: 9400 Ditmas Boulevard, Queens, NY 11369

What The Client Care Coordinator Does:

  • Assist clients in completing all CAMBA intake applications, screenings and forms.
  • Create and maintain client files and make file copies.
  • Conduct initial risk assessment of clients and clients’ families.
  • Prepare initial biopsychosocial evaluation and update according to regulations.
  • Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
  • In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plan (ILP), including short-term and long-term client goals.
  • Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
  • Act as advocate on behalf of clients and client families’ to arrange for medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures.
  • Attempt to alter clients’ and their families’ attitudes and behaviors that cause or aggravate problems.
  • Facilitate or participate in case conferences with all stakeholders in clients life to ensure collaborative approach to services.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
  • Monitor clients’ progress toward their goals via regularly scheduled face-to-face contacts/sessions.
  • Document client contact via progress notes within 48 hours or 3 business days.
  • Periodically reassess clients and update services plans and goals to reflect current status.
  • Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).

Minimum Education/Experience Required:

  • Licensed Master Social Worker (LMSW) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II fails to obtain the LMSW within one year of the date of hire, the orientation period may be extended for six months at CAMBA’s discretion. If Counselor II fails to obtain the required LMSW on CAMBA’s required timeline, they will be terminated.

Other Requirements:

  • Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
  • Ability to maintain clearances throughout the duration of employment.

Compensation: $58,000 – $62,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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