Crisis Services Coordinator, Workforce Development and Refugee Services Programs

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s comprehensive Workforce Development and Refugee Services Programs: Since our founding CAMBA has connected over 25,000 New Yorkers to full time jobs. Our workforce development initiatives grew out of our commitment to creating an equitable and inclusive New York City. Driven by racial and economic equality, we provide opportunities for the most economically and socially vulnerable to thrive.  We work with a vast diversity of job seekers, and specialize in assisting those with special barriers to employment including refugees, political asylees, immigrant professionals, young adults, victims of human trafficking and others, from over fifty countries of origin, who are striving to connect to career paths. We take a strength based approach to career development, matching participants to specific bridge trainings which allow them to benefit from the job opportunities we develop with our employer partners. Among other areas of specialization, we have expertise in matching STEM skilled immigrant professionals to engineering sector and IT jobs locally. These award winning programs are performance-based, and success is measured by meeting engagement, employment placement, training, and retention goals. The Refugee Services Programs provide resettlement and cultural adjustment support, job training, placement and transitional support services to refugees and asylees during their 60 months of eligibility in the United States to help with any impediments to employment and self-sufficiency.

Position: Crisis Services Coordinator

Reports To: Program Manager     

Location: 2244 Church Avenue, 4th Floor, Brooklyn, NY 11226

What The Crisis Services Coordinator Does:

  • Provide immediate support and intervention to individuals and families facing crisis situations, including those experiencing mental health crises, domestic violence, or other high-risk circumstances.
  • Assess the severity and urgency of crisis situations, and take appropriate actions to ensure the safety and well-being of the individuals involved.
  • Collaborate with internal and external stakeholders, such as case managers, social workers, and community organizations, to develop and implement crisis intervention plans tailored to the specific needs of each individual or family.
  • Maintain accurate documentation of crisis incidents, interventions provided, and outcomes
  • Assist in the planning, organization, and delivery of workshops and training sessions designed to address the unique challenges faced by refugees.
  • Coordinate logistics for workshops, including scheduling, venue arrangements, and participant communication.
  • Collaborate with the workshop facilitators and subject matter experts to ensure the availability of necessary resources, materials, and equipment.
  • Support workshop participants by providing individualized guidance, addressing questions, and connecting them with appropriate resources or follow-up services as needed.
  • Work closely with individuals and families facing housing situations due to crisis or other emergency circumstances.
  • Conduct comprehensive assessments to understand their housing needs and vulnerabilities.
  • Develop emergency housing plans that outline appropriate interventions and or referrals to housing agencies and community resources.
  • Collaborate with housing providers, landlords, and community organizations to secure safe and suitable housing options for individuals and families.
  • Follow up with clients to ensure successful implementation of housing plans and provide ongoing support when needed.
  • Coordinate and collaborate with the refugee services team, including case managers, program managers, and other relevant staff members.
  • Participate in case conferences and team meetings to discuss crisis situations, share information, and develop integrated plans of action.
  • Maintain open lines of communication with external agencies, community organizations, and emergency service providers to facilitate timely referrals and access to support services.
  • Ensure accurate and up-to-date documentation of case progress, services provided, and referrals made, adhering to agency and funding requirements.
  • Maintain detailed records of crisis incidents, interventions provided, and outcomes achieved.
  • Prepare timely and accurate reports on crisis response activities, including statistical data, case summaries, and program outcomes, as required by funding sources or organizational policies.
  • Contribute to program evaluation and quality improvement efforts by providing insights, feedback, and recommendations based on crisis response experiences.
  • Participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
  • May prepare appropriate marketing materials.
  • May market and outreach to potential referral sources.
  • May pre-screen client for eligibility and recommend the appropriate CAMBA service/program.
  • May register clients for CAMBA’s project/program.
  • May conduct initial client intake and assessment of clients’ situations and needs.
  • May accompany CAMBA staff to client home visits.

Minimum Education/Experience Required:

  • Bachelor’s degree (B. A.) and/or equivalent experience.

Other Requirements:

  • Experience in trauma support, case management, nonprofit experience
  • Knowledge of, and commitment to, refugee services and workforce development.

Compensation:-$55,000 annually-
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: –Full-time (35 hours per week)-
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.