Engagement Coordinator, Broadway House Women’s Shelter

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates five single adult homeless shelters and one single adult drop-in center, funded by New York City Department of Homeless Services.  Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.  Specifically, CAMBA’s Atlantic House Men’s Shelter located in the Brownsville section of Brooklyn serves 200 MICA (mentally ill chemical abusing) men.  The Park Slope Shelter for Women located at the Park Slope Armory in Brooklyn serves 100 MICA women. The Broadway House Women’s Shelter located in the Bushwick section of Brooklyn serves 200 women, of which approximately 100 are MICA. CAMBA’s Magnolia House located in the Brownsville section of Brooklyn serves 200 MICA women. CAMBA’s Opportunity House (COH) located in downtown Brooklyn serves 62 men. The Gathering Place located in the Brownsville section of Brooklyn is a drop-in center serving 75 homeless adult men and women.

Position: Engagement Coordinator

Reports To: Assistant Program Director

Location: 1245 Broadway, Brooklyn, NY 11221

What the Engagement Coordinator Does:

  • Ensure the smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols.
  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Provide direct interventions with the clients that are culturally appropriate and take into account the client’s communication styles, values and life experiences.
  • Provide non-direct interventions that support the shelter team and increase communication between functions.
  • Conduct and document one-on-one supervision with one or more of the following staff; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing.
  • Reinforce, support and integrate trauma informed care, de-escalation techniques and motivational interviewing interventions.
  • Track and analyze incidents and assist in incident debriefings including; providing crisis management assistance, interventions, and follow up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma informed perspective.
  • Develop workshop curriculum for one or more of the following; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and Employment Specialist programming components.
  • Develop community based resources and supports towards agency housing and engagement efforts.

Minimum Education/Experience Required:

  • Bachelor’s degree (e. g., B.A., B.S.W.) and two years of applicable experience; Master’s Degree preferred. (A license is required of these Master’s Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Other Requirements:

  • May be required to become First Aid/CPR certified.
  • May be required to become certified in overdose prevention.
  • Obtain Train the Trainer CPI certification in Non-Violent Crisis Intervention within 90 days of hire
  • Obtain NYS Peer Specialist Certification within 90 days of hire
  • Bi-lingual preferred.


Compensation: $50,000 – $55,000 annually
Status: Full-time (35 hours per week) 
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.