Engagement Coordinator, Magnolia House Women’s Shelter

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Magnolia House Women’s Shelter, located in the Brownsville section of Brooklyn, serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well. CAMBA operates Magnolia House and other homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.


Position:             Engagement Coordinator

Reports To:        Assistant Program Director

Location:            1424 Herkimer Street, Brooklyn, NY 11233             ​


What the Engagement Coordinator Does:

The person filling this position is expected, under general direction, to ensure the smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes. Including the following:

  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Provide direct interventions with the clients that are culturally appropriate and take into account the client’s communication styles, values and life experiences.
  • Provide non-direct interventions that support the shelter team and increase communication between functions.
  • Conduct and document one-on-one supervision with one or more of the following staff; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing.
  • Reinforce, support and integrate trauma-informed care, de-escalation techniques and motivational interviewing interventions.
  • Track and analyze incidents and assist in incident debriefings including; providing crisis management assistance, interventions, and follow up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma-informed perspective.
  • Develop workshop curriculum for one or more of the following; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and Employment Specialist programming components.
  • Develop community-based resources and supports towards agency housing and engagement efforts.
  • Conduct Crisis Prevention (CPI) trainings for staff members to better inform them of tactics to use to deescalate and appropriately handle incidents within the shelter.
  • Ensure attainment of funding objectives and performance measures.
  • Conduct field visits to increase community and citywide resources.
  • Create and implement incentive systems to increase client participation in on-site and community activities.
  • Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan and grant contracts.
  • Motivate, coach, and counsel direct reporting staff to excel.
  • Ensure that all direct reporting staff completes all necessary case management documentation including individual and group case management notes, housing applications, individual living plans (ILP), and referrals to providers including psychiatric referrals are completed as required and up to date.
  • Encourage teamwork among direct reporting staff as well as among peers.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Input client data using DHS’s CARES database, as needed
  • Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
  • Review all documentation related to clients’ progress for accuracy, completeness, and clarity.
  • Review and sign timesheets.
  • Prepare performance appraisals for directed reporting staff.
  • Conduct chart auditing of client files (i.e., paper and electronically).
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Lead and participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.

Minimum Education/Experience Required :

  • Bachelor’s degree (e. g., B.A., B.S.W.) and two years of applicable experience; Master’s Degree preferred. (A license is required of these Master’s Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Other Requirements :

  • May be required to become First Aid/CPR certified.
  • May be required to become certified in overdose prevention.
  • Obtain Train the Trainer CPI certification in Non-Violent Crisis Intervention within 90 days of hire
  • Obtain NYS Peer Specialist Certification within 90 days of hire
  • Bi-lingual preferred.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.