Bilingual Creole Home Visit and Intake Specialist, Workforce Development and Refugee Services Programs

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s comprehensive Workforce Development and Refugee Services Programs: Since our founding CAMBA has connected over 25,000 New Yorkers to full time jobs. Our workforce development initiatives grew out of our commitment to creating an equitable and inclusive New York City. Driven by racial and economic equality, we provide opportunities for the most economically and socially vulnerable to thrive.  We work with a vast diversity of job seekers, and specialize in assisting those with special barriers to employment including refugees, political asylees, immigrant professionals, young adults, victims of human trafficking and others, from over fifty countries of origin, who are striving to connect to career paths. We take a strength based approach to career development, matching participants to specific bridge trainings which allow them to benefit from the job opportunities we develop with our employer partners. Among other areas of specialization, we have expertise in matching STEM skilled immigrant professionals to engineering sector and IT jobs locally. These award winning programs are performance-based, and success is measured by meeting engagement, employment placement, training, and retention goals.

The Refugee Services Programs provide resettlement and cultural adjustment support, job training, placement and transitional support services to refugees and asylees during their 60 months of eligibility in the United States to help with any impediments to employment and self-sufficiency.

Position: Home Visit and Intake Specialist           

Reports To: Trauma Services Program Manager

Location: 2244 Church Avenue, 4th Floor, Brooklyn, NY 11226   

What The Home Visit and Intake Specialist Does:

  • Compliance and Record-Keeping:
    • Adhere to Federal, State, City, and CAMBA security and privacy policies related to individually identifiable health information.
    • Ensure all client and program records meet funder standards and follow CAMBA’s internal Quality Assurance protocol.
  • Client Interaction and Intake Support:
    • Prioritize and schedule screening calls, follow-up calls, and appointments to gather necessary information/documentation.
    • Communicate and record pertinent client details and needs for the case management team.
    • Collaborate with the case management team to prioritize and coordinate services and ensure accurate and thorough documentation for both new and existing clients.
  • Home visits
    • Conduct home visits to evaluate living conditions, understanding client housing needs, and assessing eligibility for program services.
    • Complete necessary paperwork and documentation during home visits.
    • Assess client eligibility for housing-related support and follow up with recommendations to case management team for move-in/arrears assistance, furniture assistance, interest-free loans, utility assistance, etc., supporting housing stability.
  • Administrative Responsibilities:
    • Coordinate with programs to effectively manage inventory, tracking and distribution of promotional items.
    • Participate in administrative and staff meetings.
    • Provide required information for reports to CAMBA management and funders.
    • May prepare marketing materials and engage in outreach activities.
  • Other Duties:
    • Pre-screen clients for eligibility and recommend appropriate CAMBA services/programs.
    • May register clients for CAMBA’s projects/programs.
    • May conduct initial client intake and assessment.
    • May accompany CAMBA staff on client home visits.
    • May travel to other CAMBA sites for assigned tasks.

Minimum Education/Experience Required:

  • Bachelor’s degree (B.A.) and/or equivalent experience.
  • Two (2) years of relevant experience in either; client service, case management, or home visits.
  • Strong documentation skills, including the ability to accurately record client information and complete necessary paperwork.

Other Requirements:

  • Bilingual English/Creole (Required)
  • Knowledge of and commitment to refugee services and workforce development.
  • Familiarity with NYC housing and public assistance systems.
  • Ability to establish partnerships with community organizations.

Compensation: $47,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. 

Status: Full-time (35 hours per week)
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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