Intake Specialist, CAMBA Education Center

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

The CAMBA Education Center is a state-certified High School Equivalency test preparation site but not a GED testing center. Other students in our ABE/HSE preparation classes are often immigrants with at least a High School Diploma who may be preparing for a college entrance exam. In general, we provide our students with the type of educational, case management, career counseling, and technical services that can help them realize their family, educational, employment, and/or other personal goals.

Position: Intake Specialist

Reports To: Supervisor of Student Affairs

Location: 955 Flatbush Avenue, Brooklyn, NY 11226

What The Intake Specialist Does:

  • Respond to inquiries from and provide information to individuals who are interested in the ESOL, IELCE, or HSE services offered by the CAMBA Education Center (CEC)
  • Under the guidance and with the approval of the Supervisor of Student Affairs, email flyers and updates to CAMBA programs and to other service providers on a quarterly basis about ESOL, IELCE, or HSE services at the CAMBA Education Center (CEC)
  • Communicate with/update program representatives about individuals they refer to the CEC for enrollment
  • Inform applicants on the requirements to join the CEC’s programs
  • Identify the service needed by applicants and refer them to other providers if/when necessary
  • Assist applicants in filling out required registration/application forms for CEC programs
  • Review, organize, and keep track of applications received in person or from the Online Registration System
  • Enter ALS-ESOL students’ registration data in DYCD Connect, the program’s database
  • Organize, maintain, and update waiting lists for the ESOL, IELCE, or HSE programs
  • Contact applicants for orientation and class placement assessment  as requested by the Supervisor of Student Affairs
  • Assist the Supervisor of Student Affairs with orientation activities
  • Take and deliver messages when appropriate personnel are unavailable
  • Welcome onsite visitors, determine nature of business, and announce visitors to appropriate personnel
  • Using the Security Camera Monitor in the Intake Office, admit individuals to the CEC; pay attention to traffic and activities on the premises
  • Observe and report to a supervisor all irregularities (such as unusual visitor or client behavior or visible unsafe/unlawful conditions) in the intake office or anywhere else at the CEC
  • Employ crisis prevention/intervention and crisis management skills to prevent conflict
  • Order, receive, and maintain office supplies
  • Maintain the professional appearance of the Intake Office
  • May perform other duties as needed, such as filing, photocopying, and collating
  • May receive, sort, and route mail and publications
  • May maintain fax and copy machines, assist users, send faxes, and retrieve and route incoming faxes
  • May update site bulletin boards as needed

Minimum Education/Experience Required:

  • High School Diploma or a High School Equivalency Diploma (such as GED or TASC).

Other Requirements:

  • Ability to type at least 25 words per minute.
  • Ability to use Microsoft Office products (such as Word, Outlook, and Excel).
  • Ability to speak Haitian Creole, Spanish, or French in addition to English preferred but not required.

Compensation: -$32,500.00 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. 

Status: –Full-time (35 hours per week)
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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