Mobile Response Outreach Worker, Brownsville BSA Mobile Response

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Brownsville Safety Alliance Mobile Response program is part of the Neighborhood Safety Alliance Hub in Brownsville. The Brownsville Hub’s mission is to increase access to health, behavioral health, housing, employment and supportive services, as part of a hyper-local strategy to improve public safety and reduce crime, particularly gun violence. In close partnership with ICL as the coordinating body, the goal of the Mobile Response program is to provide care to a single client or family unit and connect them with the services and resources they need.  The Mobile Response Program is an integral part of the Hub Steering Committee that meets monthly to discuss broader issues of community safety and wellness.

Position: Mobile Response Outreach Worker

Reports to: Assistant Program Manager

Location: 1667 Pitkin Avenue, Brooklyn, NY 11212

Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) interview and evaluate applicants for services, formulate service plans and goals, and aid participants to implement service plans; (3) locate and make use of appropriate community resources for participants; (4) evaluate actual living conditions of participants through home visits; including the following:

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individual’s identifiable health information.
  • Participate in all Situation Table meetings.
  • Assist with mobile response efforts in collaboration with other BSA Roundtable partners and local mobile response teams.
  • Assist in organizing the week-long Brownsville Safety Alliance events in collaboration with the 73rd
  • Reach out and market the program to the community via street outreach in order to recruit clients.
  • Conduct “door knocks” with the Mobile Response Supervisor and ICL team to reach clients at elevated risks
  • Assist in organizing at least one anti-violence community activity per month that brings residents together, provides resources, and acquaints neighbors with one another.
  • Prepare marketing materials and market the program to community.
  • Attend and help facilitate social/peer support events (i.e., community events and shooting response meetings, etc).
  • Review all documentation establishing clients’ eligibility for program and make file copies.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Maintains data integrity and accuracy, submitting timely and complete monthly program reports to ICL via prescribed tool/mechanism.
  • Conduct initial intake or assessment of clients and clients’ families and/or periodic reassessments.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Recommend and implement strategies to persuade clients to participate more fully in this process.
  • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, etc.
  • Monitor clients’ progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • May conduct client’s and/or families’ periodic re-assessments.
  • May schedule appointments for client with referral organizations.
  • May escort clients to appointments (educational, medical, social service, etc.).
  • May assist clients in completing applications for benefits and entitlements.
  • Tasks may be modified, expanded and/or assigned over a period of time.



  • Bachelor’s degree (B. A. or B. S.) and one years of applicable experience in a human services field and/or equivalent experience. At least 2 additional years of experience with Cure Violence work/model is preferred.



  • Equally at home conversing with gang members, community activists, law enforcement personnel, and public officials.
  • Subject to a criminal background check and random drug testing.
  • No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence or history thereof.
  • Strong knowledge of the Brownsville community.
  • Familiarity with Brownsville 73rd Police Precinct community challenges of teens and young adults there; strongly preferred.
  • Ability to work a flexible schedule including morning, evening and weekends as needed.
  • Must have understanding of, sensitivity and commitment to working with families of youth that have experienced gun related trauma
  • Case Managers should be prepared for various outdoor weather conditions during their regular workday.

Compensation: $45,000 annually

Status: Full-time (35 hours per week)

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.