Mobile Response Supervisor, Brownsville Safety Alliance Mobile Response

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Brownsville Safety Alliance Mobile Response program is part of the Neighborhood Safety Alliance Hub in Brownsville. The Brownsville Hub’s mission is to increase access to health, behavioral health, housing, employment and supportive services, as part of a hyper-local strategy to improve public safety and reduce crime, particularly gun violence. In close partnership with ICL as the coordinating body, the goal of the Mobile Response program is to provide care to a single client or family unit and connect them with the services and resources they need.  The Mobile Response Program is an integral part of the Hub Steering Committee that meets monthly to discuss broader issues of community safety and wellness.

Position: Mobile Response Supervisor

Reports to: Program Director

Location: 1667 Pitkin Avenue, Brooklyn, NY 11212

Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to: (1) manage one or more programs which require contact with internal and/or external clients and/or the community; (2) has understanding of all aspects of contract requirements and communicate this understanding to staff; and, (3) participate in program design; including the following:

  • Maintain professional relationships with participants and participant’s confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Oversee onsite and organize offsite training opportunities for professional development of staff, including ongoing training and support of Mobile Response Outreach Worker
  • Ensure that field program staff receives the Violence Interruption, and Reduction Training.
  • Participate in all Situation Table meetings.
  • Lead mobile response efforts in collaboration with other BSA Roundtable partners and local mobile response teams.
  • Conduct “door knocks” with the Mobile Response Outreach worker and ICL team to reach clients at elevated risks
  • Take a lead role in organizing the week-long Brownsville Safety Alliance events in collaboration with the 73rd
  • Assist in organizing at least one anti-violence community activity per month that brings residents together, provides resources, and acquaints neighbors with one another.
  • Cultivate a volunteer base of 2 to 3 core volunteers to be part of the program and participate in Brownsville Safety Alliance events via community mobilizing and community activities or otherwise support the program.
  • Establish and maintain a relationship with ICL to assure receipt of essential information in a timely manner.
  • Maintain regular participation in meetings coordinated by funder or other relevant external meetings.
  • Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
  • Maintains data integrity and accuracy, submitting timely and complete monthly program reports to ICL via prescribed tool/mechanism.
  • Collaborate with and maintain regular contact with local technical assistance providers as required by funder.
  • Available to respond and work during evenings, overnight, and weekends for shooting responses and events anytime between 9am and 4am.
  • Ensure that all client files and program files are kept in compliance with CAMBA’s and funder’s standards.
  • Assures systematic recordkeeping on program performance indicators, participant caseload and program highlights.
  • Coordinate and supervise programmatic activities of direct reporting staff, including preparing staff schedules that are responsive to community needs and ensure that 24-hour on-call service is maintained.
  • Maintains supervision of front-line staff and other staff as needed to check in on the week’s plans for program activity, staff performance, needs and challenges.
  • Documents supervision and next steps.
  • Conduct client and program progress reviews with staff.
  • Ensure proper and timely staff usage of internal and external databases.
  • Analyze program and demographic data to make programmatic improvements.
  • Confer with the Program Director and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Participate in staff/funder/outside agency meetings as requested.
  • Make hiring and termination recommendations to appropriate Program Director/Vice-President (in consultation and agreement with Human Resources).
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting program staff.
  • Immediately report to the appropriate Program Director any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over a period of time.



  • Bachelor’s degree (B. A. or B. S.) and two years of applicable experience in a human services field and/or equivalent experience. At least 2 additional years of experience with Cure Violence work/model is preferred.



  • Experience working with NYC Crisis Management System is a plus.
  • Significant program management experience (i.e., supervising staff, monitoring budgets, documenting activities and outcomes, meeting program goals, etc.); and proven community organizing abilities.
  • Equally at home conversing with gang members, community activists, law enforcement personnel, and public officials.
  • Subject to a criminal background check and random drug testing.
  • No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence or history thereof.
  • Strong knowledge of the Brownsville community.
  • Experience working with court-involved young adults.
  • Experience working with staff with criminal justice histories preferred.
  • Experience and/or training in community-based crisis intervention.
  • Familiarity with Brownsville 73rd Police Precinct community challenges of teens and young adults there; strongly preferred.
  • Available to respond and work during evenings, overnight, and weekends for shooting responses and events anytime between 9am and 4am
  • Must have understanding of, sensitivity and commitment to working with families of youth that have experienced gun related trauma.
Compensation: $58,500 annually
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.