Operations Coordinator, HOPWA Program

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Housing Opportunities for Persons with AIDS (HOPWA): CAMBA operates a housing start program for 40 persons with HIV/AIDS who are also mentally ill and/or chemically addicted. In addition to housing placement, this program provides a range of supportive services, including acupuncture detoxification treatment, substance abuse/harm reduction counseling, site management, case management, counseling, entitlements advocacy, health and mental health care, treatment education, educational training, recreational activities such as arts and crafts, money management training, and entrepreneurial training. Clients have access to our Permanency Planning Program. Clients are also referred to housekeeping and home care services on an as-needed basis.

Position: Operations Coordinator
Reports To: Assistant Program Director
Location: 19 Winthrop Street, Brooklyn, NY, 11225

What The Operations Coordinator Does:

  • Ensure that all operational issues and obligations related to obtaining and maintaining program residences are met.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Identify apartments for eligible clients (i.e. – studio, one bedroom, two bedroom apartments, etc).
  • Obtain leases and other required documentation in order to process leases.
  • Ensure that apartment units are ready prior to occupancy.
  • Coordinate with utilities companies to activate utilities.
  • Act as liaison between Case Managers, maintenance workers, and the Fiscal Department to address various issues i.e. housing plans, maintenance work/repairs, fiscal issues.
  • Collect and track all client programmatic fee/rent payments.
  • Keep track of expiration dates of leases.
  • Process work orders as needed and review all signed work orders to ensure work has been done.
  • Review all utility bills and submit to Fiscal Department.
  • Case conference with case manager and client, if necessary.
  • Conduct regular inspections of client rooms/apartments in congregate site and/or community-based apartments with assistance as necessary from other program staff (i.e., security personnel).
  • Escort clients to necessary appointments to ensure rent payments, active benefits and entitlement, and apartment viewings.
  • Maintain accurate records (i.e. furniture, maintenance supplies, food, office stock) on premises and/or in community-based apartments.
  • Respond immediately to emergencies and inform supervisor.
  • Participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
  • May request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.

Minimum Education/Experience Required:

  • High school diploma or G.E.D. and two years of applicable experience; or, Associates degree (A. A.) and one year of applicable experience, and/or equivalent experience.

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
  • Knowledge about, understanding of, and experience working with, housing systems, facilities management, and maintenance needs.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.