Full Time
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Stability Housing (NYC15/15): This program provides 60 units of scattered-site supportive housing to chronically homeless single adults and adult families with family members who have a serious mental illness or substance use disorders, including those who may have a co-occurring serious mental illness and substance use disorders.
Position: Operations Coordinator
Reports To: Program Manager
Location: 19 Winthrop Street, Brooklyn, NY 11225
What The Operations Coordinator Does:
- Maintain professional relationships with clients and client confidentiality.
- Practice Universal Precautions/Standard Protocol & Procedures.
- Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Identify studio and/or one bedroom apartment for eligible clients.
- Obtain leases and other required documentation in order to process leases.
- Submit leases for review to Program Manager/ Program Director in a timely manner.
- Ensure that apartment units are ready prior to occupancy.
- Coordinate with utilities companies to activate utilities.
- Act as liaison between Case Managers, maintenance workers, and the Fiscal Department to address various issues i.e. housing plans, maintenance work/repairs, fiscal issues.
- Collect and track all client programmatic fee/rent payments.
- Keep track of expiration dates of leases.
- Process work orders as needed and review all signed work orders to ensure work has been done.
- Review all utility bills and submit to Fiscal Department.
- Pick up all of CAMBA’s checks to pay CAMBA’s portion of clients’ utility bills, hand-deliver checks to appropriate utilities, receive receipts and submit receipts to Fiscal Department.
- Investigate clients’ complaints of unpaid utility bills.
- Conduct regular inspections of client rooms/apartments in congregate site and/or community-based apartments with assistance from other program staff (i.e., security personnel).
- Escort clients to necessary appointments to ensure rent payments, active benefits and entitlement, and apartment viewings.
- Maintain accurate records (i.e. furniture, maintenance supplies, food, office stock) on premises and/or in community-based apartments,
- Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.
- Respond immediately to emergencies and inform supervisor.
- Participate in administrative and staff meetings as requested.
- Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
- May case conference with Case Manager and client, if necessary.
- May prepare and facilitate groups with clients on appropriate subjects.
- Tasks may be modified, expanded and/or assigned over time.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. and two years of applicable experience; or, Associates degree (A. A.) and one year of applicable experience and/or equivalent experience.
OTHER REQUIREMENTS
- Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
- Knowledge about, understanding of, and experience working with, housing systems, facilities management, and maintenance needs.
Compensation: $48,000 annually
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.