Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Short Term Housing Program: This program provides 52 units of congregate and transitional housing to PLWHA who are homeless or at serious risk of homelessness. There are 7 units of housing at the program’s congregate facility located at 27 Winthrop Street and there are 29 units of housing in the community. Clients receive case management and other services. Transitional Congregate Housing Programs TCHP and TCHP II: Provides 19 units of emergency transitional housing to clients coming from HIV/AIDS Services Administration (HASA) Emergency Placement Unit. Each individual has their own lockable room but shares common space such as the bathrooms, living room and kitchen. Clients receive case management and residential/operational services such as meals and assistance when they move to permanent housing. Case management support is an integral part of achieving the program’s goal of helping clients to attain self-sufficiency.
Position: House Manager
Reports To: Program Manager/Site Director
Location: 27 Winthrop Street, Brooklyn NY 11225
What the House Manager Does:
- Input client data into database, as needed.
- Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
- Ensure compliance with agency and funder regulations. (i.e., shift exchange reports, incident reports, clients face sheets, update client listing, security, client care, etc.).
- Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
- Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
- Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
- Manage all emergency crisis situations involving staff and clients.
- Ensure supplies are secured and accounted for.
- Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
- Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
- Implement strategies for effective team performance.
- Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
- Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
- Lead and participate in program meetings as requested.
- Engage clients to address issues that arise on the shift and document and communicate via incident reports, emails, text messages, etc. during each shift.
- Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
- Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
- Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
- Prepare performance appraisals for direct reporting staff.
- Review and sign time sheets.
- In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
- Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
- May coordinate and facilitate groups and trainings
- May develop content for client programming to maximize contract goals and performance targets.
- May conduct initial intake or initial and/or periodic assessments of clients
Minimum Education/Experience Required:
- HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
- Must obtain and maintain First Aid/CPR certification.
- Must obtain and maintain certification in overdose prevention.
- Must obtain and maintain F-80 Fire Safety Coordinator certification
- Must obtain and maintain CPI (Crisis Prevention) certified
Compensation: -$27 hourly-
Status: – (16 hours per week) Saturday and Sunday flexible hours-