Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
The Landing Family Shelter provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families.
Position: Shift Supervisor
Reports To: Assistant Program Manager
Location: The Landing Family Shelter (9400 Ditmars Boulevard, Queens, NY 11369)
What The Shift Supervisor Does:
- Input client data using DHS’ CARES database, as needed.
- Communicate effectively with clients, peers, supervisors, and funders.
- Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
- Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
- Ensure the safety and security of operations of the shift by maintaining adequate staffing levels.
- Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
- Ensure inventory of security equipment is up to date.
- Ensure security of valuables and medications in safe/cabinet.
- Retrieve, observe and document client’s self-administration of medications, as appropriate.
- Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
- Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
- Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
- Lead and participate in program meetings as requested.
- Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
- Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
- Overcome resistance to change from clients.
- Provide all required information for shift reports to CAMBA management and/or to funders.
- In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
- Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
- May develop content for client programming to maximize contract goals and performance targets.
- May conduct initial intake or initial and/or periodic assessments of clients
- May prepare marketing materials for the program.
Minimum Education/Experience Required:
- HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
- Must obtain and maintain First Aid/CPR certification.
- Must obtain and maintain certification in overdose prevention.
- Must obtain and maintain F-80 Fire Safety Coordinator certification
- Must obtain and maintain CPI (Crisis Prevention) certified
- Bi-lingual preferred.
Compensation: – $23.94 Hourly-
Compensation: -$23.94 Hourly-
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.