Program Manager, Health Home Program

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA’s Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA’s participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.

Position: Program Manager

Reports To: Senior Program Director

Location: 2244 Church Avenue, 4th Floor, Brooklyn, NY 11226

What The Program Manager Does:

  • Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
  • Oversee all program operations and manage direct reporting program staff and their subordinates.
  • Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
  • Ensure that all client files and program files are kept in compliance with CAMBA’s and funder’s standards.
  • Coordinate and supervise programmatic activities of direct reporting staff.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Prepare, review and ensure the accuracy and timeliness of, Medicaid billing documents, contract reports and statistical information for both CAMBA management and funder use.
  • Analyze program and demographic data to make programmatic improvements.
  • Confer with the Senior Program Director and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Participate in staff/funder/outside agency meetings as requested.
  • Prepare performance appraisals for direct reporting program staff.
  • May participate in recruiting and interviewing of potential staff.

Minimum Education/Experience Required:

  • Bachelor’s degree (B. A. or B. S.) and three years of applicable experience and/or equivalent experience.

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with chronic illnesses.
  • Experience with public speaking, leading teams, team building, and community networking.
  • Bi-lingual English with any one of the following languages: Spanish, Russian, Haitian-Creole, preferred, but not required.
  • Some evening/weekend availability may be required.

Compensation: $71,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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