Program Manager, CAMBA’s Refugee and Asylee Services Program

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Refugee and Asylee Services Programs:

As a long-standing affiliate of the United States Committee for Refugees and Immigrants (USCRI), we provide acculturation education for ref​ugees who come to New York to reunite with their families through the U.S. Government’s Refugee Program. Through counseling, advocacy and referrals, we provide the health, social, legal, education and employment-related referrals and direct services necessary to resettlement. Our Matching Grant supports highly motivated refugees and political asylees, victims of trafficking and eligible humanitarian parolees from more than 50 countries to gain early employment while providing a cash grant as an alternative to public assistance. Long term/ on-going case coordination, benefits navigation, career planning, vocational training and direct employment services are also offered to these same populations, provided through a variety of public and privately funded contracts.

Position: Program Manager

Reports To: Program Director, Workforce Development and Refugee Services

Location: 2244 Church Avenue, Brooklyn NY 11226, and remotely, as needed and appropriate.

What the Program Manager does:

  • The Program Manager will provide day-to-day program oversight and supervision for CAMBA’s Refugee Services Team, ensuring eligible clients are enrolled in appropriate programs and program requirements are met through high-quality, culturally-appropriate service provision.
  • In collaboration with the Program Supervisor, facilitate the recruitment, orientation, supervision and professional development of the team
  • Manage the team to achieve program goals and support clients to achieve their goals.
  • Maintain communication with the funder, keep aware of all related contractual obligations, and ensure all core services are provided, thoroughly documented and accurately reported to the funder within allocated timeframes
  • Provide staff with the information, tools and contacts needed to provide clients the best possible services by remaining knowledgeable about refugee and immigrant issues and available services to refugees and asylees
  • Overcome resistance to change and help staff and clients overcome resistance to change
  • Continuously monitor, evaluate services, and recommend programmatic improvements to increase efficiencies and ensure our services are responsive and aligned with client needs
  • Serve as department point person for service coordination and collaboration with internal colleagues (Fiscal, HR, etc) and external stakeholders (including partner agencies, services providers, and donors)

 Minimum Education/Experience Required:

  • Bachelor’s degree (B.A., B.S.W.), plus relevant work experience in the social service field, preferably in Refugee services
  • At least 1 year of Supervisory experience

Other Requirements:

  • Excellent leadership, critical thinking, judgement and problem solving skills
  • Strong logistical skills with demonstrated success in managing complex projects and meeting deadlines
  • Ability to interpret and implement contracts, managing multiple priorities that are complex in nature
  • Prior successful experience in a fast-paced, deadline-oriented role, operating within a constantly changing landscape
  • Reliable, professional, resourceful, team-oriented and sensitive to cultural differences
  • Excellent written and verbal communication skills

 

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.