Program Manager, Citywide Scattered Site Housing Program

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

Citywide Scattered Site Housing Program: Provides a total of 48 units of scattered site housing to chronically homeless individuals with serious and persistent mental illness (SPMI). The apartments are located throughout New York City. Case management staff focusses on removing barriers to maintain housing by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases, and making units ready when there is a vacancy.  Clients contribute 30% of their income towards their rent

Position: Program Manager

Reports To: Senior Vice President

Location: 220 West 167th St, Bronx NY 10452

What The Program Manager Does:

  • Understand all aspects of contract requirements and communicate this understanding to staff.
  • Train staff in program responsibilities, processes and procedures, and ensure that all staff meets contract requirements in their daily work.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Coordinate and supervise all day-to-day activities of direct reporting staff.
  • On a periodic basis, observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct weekly client progress reviews with staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
  • Provide crisis counseling to clients as needed.
  • Prepare contract reports and statistical information for both CAMBA management and funder use.
  • Complete program forms and reports for the agency’s finance, payroll and human resources departments as required.
  • Assist in the analysis of program and demographic data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Confer with the Senior Vice President on programmatic and operational matters and with the Executive Vice President on clinical matters.
  • Attend staff/funder/outside agency meetings as requested.
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting staff.
  • As needed, conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
  • Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
  • Plan as needed, coordinate and facilitate social/peer support events, including group facilitation for clients.

Minimum Education/Experience Required:

  • Bachelor’s degree (B.A.) and two (2) years of applicable experience or,
  • Licensed Master’s Degree in Social Work (LMSW) or Licensed Clinical Social Worker (LCSW) and one (1) years of applicable experience.

Other Requirements:

  • Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.
  • Knowledge about, understanding of, and ability to work closely with persons Chronically Homeless, and or living with HIV/AIDS and related issues.
  • Familiarity with housing in congregate/transitional settings
  • Excellent written & verbal communication.
  • Computer literacy in Microsoft Office Suite.
  • Bilingual in Spanish preferred

Compensation: $68,000 – $70,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.


Status: Full-time (35 hours per week)
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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