Residence Manager, Bedford Stuyvesant Multi-Service Center

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Bedford Stuyvesant Multi-Service Center is CAMBA’s first commercial property (formerly a 100 year old school house) with 68,000 square foot of rental office space located in the historic Bedford Stuyvesant section of Brooklyn.

Position: Residence Manager
Reports To: Assistant Program Manager
Location: 1958 Fulton Street, Brooklyn, New York 11233

What The Residence Manager Does:

  • Ensure that all operational issues and obligations related to obtaining and maintaining program residences are met.
  • Maintain professional relationships with tenants and tenant confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Ensure that vacant offices are ready prior to occupancy.
  • Coordinate with tenants to activate utilities with utility companies.
  • Coordinate the activities of maintenance workers.
  • Act as liaison between supervisors, maintenance workers, and the Assistant Program Manager to address maintenance work/repairs.
  • Process work orders as needed and review all signed work orders to ensure work has been done.
  • Conduct regular inspections of tenant offices, as required by program or contract.
  • Maintain accurate records (i.e. furniture, maintenance supplies) on premises and/or in common areas.
  • Respond immediately to emergencies and inform supervisor.
  • Communicate effectively with tenants, direct reporting staff, peers, supervisors, and funders.
  • Review and sign timesheets, conduct regular staff meetings, and address all concerns to the Assistant Program Manager or Program Director.
  • Troubleshoot direct reporting staff program problems in accordance with program policies, procedures, and protocols.
  • Work with direct reporting staff to improve work performance through tenant feedback, training, and other appropriate mechanisms.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Review all documentation related to staff’s progress for accuracy, completeness, and clarity.
  • Participate in administrative and staff meetings as requested.
  • May reach out and market the program to the community in order to recruit tenants.
  • May prepare and facilitate groups with tenants on appropriate subjects.
  • Tasks may be modified, expanded and/or assigned over time.

Minimum Education/Experience Required:

  • HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years’ experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Other Requirements:

  • Knowledge about, understanding of, and experience working with facilities management and maintenance needs.
  • May need to address emergencies outside of regular business hours – i.e. evenings, overnight, and weekends.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.