Supervisor, Workforce Development and Refugee Services Programs (East NY/Brownville-Career Navigation Initiative )

Full Time

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA’s comprehensive Workforce Development and Refugee Services programs annually provide over 3,800 low income community members with employment, education, training, benefits access, and financial counseling services. CAMBA specializes in assisting those with special barriers to employment including low skilled workers, long-term unemployed, immigrants and refugees, highly skilled immigrant professionals, limited English speakers, formerly incarcerated, individuals in imminent danger of homelessness and trauma survivors. These programs are performance-based, and success is measured by meeting enrollment, employment placement, training, retention and case management goals. The Refugee Services Programs provide resettlement and cultural adjustment support, job training, placement and transitional support services to refugees and asylees during their 60 months of eligibility in the United States to help with any impediments to employment and self-sufficiency.

Position: Supervisor

Reports To: Program Manager              

Location: Career Navigation Initiative (475 Fountain Ave, Brooklyn, NY 11208)

What The Supervisor Does:

  • Supervise the staff of ENY/CNI staff of Job developer, Career advisors/Coach, Instructor and Outreach liaison.
  • Plan and organize program activities to maximize program contract’s goals and performance targets.
  • Performs weekly 1-1 meetings with staff.
  • Communicate effectively with clients, direct reporting to staff, peers, supervisors/managers, and funders.
  • Review client applications for program participation as needed.
  • Screen, interview and select students for enrollment.
  • Motivate, coach and counsel direct reporting staff to excel.
  • Improve teamwork among direct reporting staff.
  • Troubleshoot direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
  • Work with direct reporting staff to improve work performance through training, and other appropriate mechanisms.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Maintain and distribute equal caseload to direct staff.
  • Monitor direct staff progress- Weekly Reports- towards their goals weekly.
  • Review all documentation related to clients’ and program’s progress for accuracy, completeness, and clarity.
  • Conduct quality review of information entered data system and compare it to case file data and services delivered to ensure accurate reporting and claims validation.
  • Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
  • Prepare performance appraisals for direct reporting staff.
  • Prepare marketing materials for the program as needed.
  • Prescreen clients over the telephone for eligibility and schedule intake appointments.
  • Work directly with client and services/program responsibilities in addition to the above.
  • Plan, coordinate and facilitate social/peer support events, including group facilitation for clients.

Minimum Education/Experience Required:

  • Bachelor’s degree (B.A.) and/or equivalent experience. 

Compensation: $62,000-$65,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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