Team and Operations Coordinator, CAMBA’s Health Link Program

Full Time

Full time; hybrid schedule of office and remote work

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Health Link Program is a Medicaid Health Homes comprehensive care coordination program, servicing clients throughout Brooklyn since 2012. To qualify for Health Home services, clients must be managing two chronic conditions, or be HIV positive, or have a severe mental illness. Our team of Care Coordinators partner with clients and their providers to achieve their individualized goals related to improved health and well-being. While managing physical and mental health and decreasing hospitalizations are priorities in the Health Home program, we take a holistic approach and address all social determinants of health which impact our clients’ lives. Care Coordinators formulate and implement service plans with their clients; monitor progress through regularly scheduled telephone contact and/or face-to-face home, office and hospital visits; and document via service plans, assessments and progress notes.

Position: Team and Operations Coordinator

Reports to: Program Manager of Data and Administration

Location: 2244 Church Avenue, Brooklyn, NY 11226

What the Team and Operations Coordinator Does:

  • Assists the management team in overseeing the day-to-day office and staff operations with a focus on new hires, onboarding, professional development planning and special projects.
  • Develops and implements hiring and onboarding processes to ensure quality candidates are oriented to the team and provided appropriate training.
  • Works closely with upper management to evaluate program effectiveness as it relates to staff and administrative operations and makes recommendations for programmatic improvements.
  • Manages and oversees special projects and initiatives such as implementation of new database, Client Track, IPA collaborations and grant funded projects.
  • Supports staff and ensures reporting requirements and deadlines are met for special projects and initiatives.

Minimum Education/Experience Required: Bachelor’s degree (B. A. or B. S.) and/or five years of applicable experience and/or equivalent experience.

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with chronic illnesses.
  • Familiarity with health information technology, regional health information organizations, funder based data systems (i.e., AIRS, CAIRS, eShare, etc), government health information systems (i.e., PSYCKES) and care management data systems or electronic medical record systems (i.e., Foothold, Client Track.)
  • Experience with project management, data management and database development, interoperability between data systems, electronic file transfers, and file security.
  • Experience with training staff in the use of technology and integration of technology into program workflow.
  • Experience with public speaking, leading teams, team building, and community networking.

CAMBA is a City contractor that provides services where employees can be expected to physically interact with members of the public. All CAMBA staff are subject to the City’s October 21, 2021 COVID-19 Vaccine Mandate, whether they have direct involvement with members of the public, or they support others who have direct involvement.

All new hires must provide proof of vaccination against the COVID-19 virus, unless they have been granted a reasonable accommodation for religious or medical reasons. If you are offered employment at CAMBA, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by CAMBA.