COVID-19 Resources

Help from CAMBA and Various Resources

Updated May 27, 2020

This page has information for CAMBA clients and the general public about resources available for you in this evolving COVID-19 pandemic. The virus has created great challenges for all of us, but CAMBA will continue to actively deliver services to the individuals and families who we serve. There are also many more resources  available for those whose lives have been impacted by COVID-19 on issues regarding food, health, housing, employment, as well as assistance for small businesses. We will continue to monitor and update this page as information becomes available.

New York City has a centralized resources page for people, businesses,  and organizations impacted by COVID-19. Click here for more information.

If you want to know how you can help, or how you can receive assistance, check out this City site.

Effective May 28, 2020, the NYPD Domestic Violence Unit officers are planning to return to their protocol of providing in-person home visits, which were largely suspended since the COVID-19 PAUSE went into effect.

If you believe you have COVID-19, please call the NYS Department of Health Hotline to be assessed and get an appointment for a test at 888-364-3065. NYC residents should call 844-692-4692.

To get the latest from NYC about COVID-10 , text “COVID” to 692-692 for updates and information, or text “COVIDESP” to 692-692 for updates in Spanish.

NYC be giving away 12 MILLION face coverings! This is where you can find a distribution location.

The COVID-19 diagnostic test is safe, free, and easy. A nasal swab, oral swab or saliva sample may be used. You do NOT need insurance to get a diagnostic test. You should get a COVID-19 test if you:

  • Have COVID-19 symptoms (cough, fever, shortness of breath, loss of appetite or smell), regardless of age, chronic conditions or occupation.
  • Come in close contact with someone who is confirmed to have COVID-19, regardless of whether you have symptoms.
  • Work in a congregate residential setting (nursing home, shelter or adult care facility), regardless of whether you have symptoms.
  • Visit nyc.gov/covidtest to find a community testing site near you.

Multisystem Inflammatory Syndrome in Children (MISC-C) Update

The CDC has confirmed that Multisystem Inflammatory Syndrome in Children, formerly called Pediatric Multi-System Inflammatory Syndrome, is linked to COVID-19. To keep children safe, continue good hygiene, use face coverings, and practice social distancing. Call your pediatrician immediately if your child has symptoms.

Common symptoms include: persistent fever, irritability or sluggishness, abdominal pain, vomiting, or diarrhea, enlarged lymph nodes (glands) on one side of the neck, red or pink eyes, red cracked lips or red tongue, or swollen hands and feet. If you don’t have a doctor, call 311. Early detection is critical.

As of May 19, 147 cases of multi-system inflammatory syndrome have been detected in children in NYC hospitals. Among the cases, 69 tested positive for COVID-19 or antibodies, and one fatality has been reported.     

Watch a Multi-Lingual Video on How to Wear Face Coverings: The NYC Dept. of Health has created a multi-lingual video with guidance on how to wear face coverings effectively. All of the videos can be found here. 

Governor Andrew Cuomo has announced that the State is banning late fees and missed payments fees during the eviction moratorium period, which has been extended to August 20th in New York. The executive order also allow renters facing COVID-19-related hardship to use their security deposit as payment and they can repay the deposit over time.

Also, Governor Cuomo announced the availability of New York Forward loans for businesses and nonprofits that did not secure federal assistance. Businesses interested in receiving a loan should visit esd.ny.gov/nyforwardloans.

FAMILY/COMMUNITY SUPPORT

CAMBA’s Family Support staff will provide remote assistance by phone for the following programs: Safecare Family Services, Families for Kid, our Maternal Infant Health programs, including Healthy Families, iCare and a program supported by the Department of Youth and Community Development (DYCD) will be operating remotely and meeting with families via phone and video when available. Existing clients should continue to contact their assigned workers. For new families seeking Safecare Family & Families for Kids services, please contact Erica Mitchell at 718- 282-1481 or 718-282-5575.

Regarding the Office for Victim Services (OVS) compensation claims, OVS will continue to operate during this health emergency, including processing emergency awards. The Sexual Assault Hotline will remain available at 1-800-310-2449.

CAMBA’s Victim Assistance Program (VAP) is unable to accept new intakes at this time. For clients who are already enrolled in our program, please contact your case manager/victim advocate or counselor via e-mail or phone for further assistance, as staff will be working remotely at this time.

  • Domestic Violence Assistance

You can find information for victim survivors on how to remain tech-safe during COVID-19 ​https://www.techsafety.org/

NYC Family Justice Centers are taking calls Monday to Friday from 9:00 to 5:00. They will provide service to callers as needed and they may connect callers to community-based partners who have or are working with the callers.

Bronx: ​​​718-508-1220

Brooklyn​: ​718-250-5113

Manhattan:​​ 212-602-2800

Queens:​​ 718-575-4545 

Staten Island​: ​718-697-4300

Visit the NYC Hope Directory for additional resources.

BIVO: For our community based anti-gun violence program, our Brownsville In Violence Out office (BIVO) remains open and is taking additional safety measures to continue actively working as part of the City’s Crisis Management System.

HEALTH/Food and Nutrition Assistance 

  • One week of free groceries are available to all New Yorkers in five boroughs at the Neighborhood Opportunity Network (NeON) Nutrition Kitchens, in partnership with the Food Bank of NYC and the NYC Young Men’s Initiative (YMI).
  • The Community Food Advocates have provided a map for site locations for NYC students and adults to retrieve free meals. Click here for more information.
  • New York’s Human Resources Administration (HRA) advises that clients who have been required to recertify their Supplemental Nutrition Assistance Program (SNAP/Food Stamps) do not need to do so at this time. New York State has granted the waiver request due to the Covid-19 pandemic. As such, clients have no need to call HRA to recertify. Recertifications are postponed and clients will get a letter in the mail when it is time to recertify.
  • CAMBA will offer SNAP application assistance services remotely. Those seeking help should call 718-826-2223, ext. 40226.
  • For those in need of Food Assistance, please visit the NYC Food Delivery Assistance site:
  • CAMBA’s Beyond Hunger Food Pantry remains open and continues to provide food for our clients on an emergency basis. We ask that clients call the Pantry number prior to arriving at our scheduled distribution days of Tuesdays and Thursdays, 718-282-3082.
  • If you are interested in the location of a food pantry, please visit the Food Help NYC pantry locator. We recommend calling to ensure the particular location is open.
  • The City has created the GetFoodNYC food delivery program to provide food for coronavirus/COVID-19-vulnerable and food-insecure New Yorkers who are not currently served through existing food delivery programs. Find out more information here.
  • NYC staff have been deployed to 14 pantries that are short on volunteers. To volunteer visit NYC Service.

HEALTH/Medicaid

In New York City, all active cases will be extended. No Medicaid case will be closed for failure to renew or failure to provide documentation. Any case that is closed for failure to renew or failure to provide documentation that had Medicaid coverage on or after March 18, 2020 will be re-opened with coverage restored to ensure no gap in coverage. Renewals will be extended for 12 months.

Former SSI recipients and any discontinued Temporary Assistance/Medicaid cases that require a separate Medicaid eligibility determination will have Medicaid coverage extended. No renewal is required to be sent at this time and no re-determinations are required at this time.

During the COVID-19 Emergency, New York City residents who are age 65 or over; living with a disability or blindness; in receipt of Medicare and are not a parent or caretaker relative of minor children; or are young adults under age 26 who were formerly in foster care are able to submit a Medicaid application via fax to 917-639-0732. All other applicants not in the categories listed above may submit an application via New York State of Health, or by calling 1-855-355-5777.

HEALTH/CAMBA Programs

CAMBA’s Health Homes Care Management program will be providing services by phone to its existing clients. Referrals can be made to Eric Thornhill at 347-622-3219, or erict@camba.org or MaryAnn Lebron at 347-971-1861, or maryannle@camba.org

CAMBA’s health and housing programs will provide case management service by phone until its offices at 19 Winthrop Street in Brooklyn and at 89-31 161st Street in Jamaica, Queens re-open.

CAMBA’s Health Prevention Services based out of 1259 Flatbush Avenue will be providing services by phone and using social media until this office re-opens.

Clients should receive information via ACCESS HRA, email, robocalls, text messages, flyers, and signage in HRA offices, as well as social media. For the most recent information about this and other changes, however, please visit the HRA website here.

HEALTH/HIV-AIDS 

In the recent article, People Are Going off PrEP in the COVID-19 Era Because They’re Not Having Sex,TheBody.com takes a look into the present and potential future effects COVID-19 has had on sex (and, as a result use of PrEP). With no clear-cut answer on how or when the we can come together safely again, many people are opting to put their sex lives on hold and take a break from PrEP.
How to navigate safety and intimacy is on the minds of many during these unprecedented times and there is helpful information here.

TheBody.com also has compiled all the information they have learned and news they  have to report about HIV and COVID-19 as a resource. Here is a link to this article, found below, as a way of further supporting the HIV community:
What You Need to Know About the New Coronavirus and HIV. This article is also available in Spanish at: Lo Que Necesite Saber Sobre el Nuevo Coronavirus y VIH

Gender Based Violence Support: New York City Mayor Bill de Blasio announced the City will augment its approach to  prevent Gender-Based Violence during the COVID-19 crisis. You can reach the 24/7 Domestic and Gender-Based Violence Hotline at: 1-800-621-4673

HEALTH/HRA on HASA locations

To help stop the spread of COVID-19, effective Thursday, April 1, HRA has consolidated two HASA Center locations in Brooklyn. On Monday, April 6, the agency plans to consolidate three additional ones. As a result, one HASA Center will remain open in each borough. Even though these offices are still open, clients need not come into these offices as assistance can be obtained online and by telephone.

In light of these consolidations, HRA is reminding HASA clients to apply for benefits online at ACCESS HRA in order to prevent unnecessary visits to an HRA Center. HRA began accepting Cash Assistance (CA) applications online as of March 20. SNAP applications, and those for emergency benefits such as utility or rent arrears, were already available through ACCESS HRA.

For HASA clients who cannot or do not want to apply online, we strongly advise that they call the Service Line at (212) 971-0626 for help rather than traveling to an office.

Those new to using these services or needing a refresher course in online services can consult this user guide.

HEALTH/Mental Health

Feeling worried and anxious? You are not alone. Help is standing by at 1-888-NYC-Well, or 1-888-692-9355. All New Yorkers can access a range of free mental health services by phone or online, regardless of insurance coverage or immigration status by visiting Thrive NYC.

HOUSING/HOMELESSNESS PREVENTION

CAMBA’s Homebase: For other housing assistance from our Homebase program providing support for those seeking to remain in permanent housing, please contact Homebase by email at CAMBAHomebase@camba.org or call the following Brooklyn and Staten Island locations for Homebase remote assistance—there are no walk-in appointments.

1117 Eastern Parkway: 718-622-7323

1958 Fulton Street: 718-408-5756

2244 Church Avenue: 718-408-5766

120 Stuyvesant Place: 718-282-6473

209 Bay Street: 718-226-0496

CAMBA will continue to operate our 24/7 emergency, supportive and transitional housing facilities, including security, with the utmost care for the safety and health of our clients and staff. We remain available to our clients 24/7.

LEGAL SERVICES

As always, CAMBA Legal Services (CLS) is here to help.  All of our services are being offered remotely at this time. We provide legal assistance in housing, consumer, immigration, foreclosure prevention, public benefits and related matters, as well as offering legal assistance to crime victims. If you are in need of legal assistance, please call 718-287-0010 and leave a message. Messages will be returned within 1-2 business days.

For now, most civil courts are closed, except for emergencies, and cases are adjourned. If you have specific questions about your juror service, a case already in court, or you need to start a court case, you may call the Coronavirus Telephone Hotline: 833-503-0447, or visit the New York State Court site.

WORKFORCE/ECONOMIC DEVELOPMENT

To find out about Economic Impact Payments of $1,200 to be sent to 80 million Americans, go to the Internal Revenue Services (IRS) site about Coronavirus-related issues (i.e., who is eligible, how to update personal information, and how to check the status of payments) at Coronavirus Tax Relief and Economic Impact Payments | Internal Revenue Service.

If you lost your job because of COVID-19, the City has a resource information page about unemployment.

For people in need of financial guidance and assistance, go to this New York State’s website for Counseling Services.

CAMBA Workforce Development: All services will be offered remotely, using calls, email, video conferencing and increasingly adaptive distance learning tools to continue supporting our clients. We provide one-on-one support including resume preparation, assistance with accessing unemployment benefits, job coaching, and job placement services. To learn more and register for services please email us at Careerpath@camba.org, or call us at 718-282-0108 or 347-525-8345. Messages will be returned within 1-2 business days.

CAMBA Small Business Services has postponed in-person workshops until further notice. We will continue to serve our clients remotely via phone, email and video conferencing. Please feel free to contact us by phone (718-226-0436) or email smallbiz@camba.org.

CAMBA’s Education Center has resumed classes. Please visit this page to enroll.

There is a second round of federal loans for small businesses. You can find an Update on small business loans from government and philanthropies, or other sources on this NYC site.

WORKFORCE/Refugee and Asylee Services

CAMBA  is eager and prepared to assist asylum seekers, granted asylees and refugees with connections to benefits, access to health care, career coaching, connections to jobs and cash stipends to newly granted asylees who qualify. All services will be offered remotely, by phone, email, video conferencing and other distance learning tools. We provide one-on-one support including resume preparation, assistance with accessing unemployment benefits, and job placement services. We are here to help. To learn more and register for services please call us at 718-282-0108 ext.66116; or email nataliev@camba.org,  or call  347-525-8345. Messages will be returned within 1-2 business days.

Attention! immigrant New Yorkers can seek care without fear: Use of health services related to #COVID19 will not be considered under the Public Charge rule and will not impact your ability to apply for a green card or citizenship. More info: http://bit.ly/2ic6qcV

WORKFORCE/Consumer Assistance

To report price gouging, call 311 or visit gov/dcwp. You can also file a complaint with the NYS Attorney General’s office and fill out a complaint form. The NYS Price Gouging Hotline is 800-697-1220.

YOUTH & EDUCATION PROGRAMS

To keep students connected and able to learn from home, the DOE is lending internet-enabled iPads to students who are in need of a device. Families that want to request a device should call DOE at 718-935-5100 and choose Option 5 on the menu for help getting a device. Or, they can fill out the Remote Learning Device Request form. DOE will use the contact information provided on the form to reach out to the family to schedule delivery of the device. Everyone who fills out a request form online with a staff member, or over the phone, will be sent follow-up emails and texts.

  • Priority will be given to students most in need.
  • All devices are granted on a temporary basis and will later need to be returned.
  • There is a limit of one device per student.
  • You must fill out a separate form for each student who needs a device.
  • Make sure you agree to the Terms of Use in the request form.
  • There is no need to call the DOE or 311 to check on the status of the device. The DOE staff are getting the devices out as fast as they can, and are following processes to make sure the highest need families get the devices first.

Schools and College Access programs: CAMBA has set up virtual hangout groups so teens can remain connected; we’re making socio-emotional check-in calls on students; and using apps to push out and amplify important information about community resources; and we’re providing one-on-one support with creating resumes and completing summer job and internship applications.

Learning to Work programs: For CAMBA’s Learning to Work programs (LTW) in Community Schools, we are collaborating with our LTW partner schools on student outreach and engagement.

  • Remote Learning:

You can request to have an internet-enabled device delivered to your home. Fill out a device request form at DOE’s Coronavirus site,  or call 311 for support.

For more information about remote learning, activities for students, and technical support go to schools.nyc.gov/LearnAtHome 

Advocates for Children of New York’s Education Helpline is continuing to help families during the period of school closure. If you have questions about education you can speak with an education specialist Monday-Thursday, 10am-4pm, by calling their toll free number at 1-866-427-6033.
They are also posting education updates on this page and sending weekly bulletins with the latest education information.